Terms & Conditions of Sale – NuVita Lab Ltd

These Terms & Conditions govern the sale and purchase of products through our website: https://nuvitalab.com

1. Introduction

1.1 These terms apply to all product sales made via our website.

1.2 You will be asked to agree to these terms before placing an order.

1.3 These terms do not affect your statutory consumer rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.

2. Interpretation

  • “We”, “us” and “our” refer to NuVita Lab Ltd
  • “You” or “your” refers to the customer

3. Order Process

3.1 All product listings are invitations to treat.

3.2 A contract is formed only when we confirm your order via email.

3.3 We reserve the right to refuse or cancel any order.

4. Products

Our products include NAD⁺ injection kits and other wellness supplements aimed at supporting longevity, anti-aging, and overall health.

5. Prices

5.1 All prices are in GBP and include VAT.

5.2 We reserve the right to change prices, but not after an order is confirmed.

6. Payment

6.1 Payment is due at checkout.

6.2 We accept payment methods listed on our website.

6.3 If payment fails or is revoked (e.g. via chargeback), we may cancel your order and seek recovery.

7. Delivery

7.1 Delivery timeframes are estimated but not guaranteed.

7.2 We aim to dispatch orders within 7 days and always within 30 days unless otherwise stated.

7.3 Full details are provided in our Delivery & Returns Policy.

8.Refunds & Returns Policy

At NuVita Lab, we pride ourselves on quality, safety, and transparency. Please read the following carefully to understand how we handle damages, refunds, and product care.

1. Reporting Damages or Issues

Please inspect your order as soon as it arrives. If you notice any of the following, contact us within 48 hours of delivery:

  • Damaged product
  • Defective or malfunctioning product
  • Incorrect product received
  • Incomplete order

To help us resolve your issue quickly, email support@nuvitalab.com

with:

  • Your order number
  • A description of the issue
  • Photos of packaging, shipping label, and product

Claims after 48 hours may not qualify for replacement or refund.

2. Non-Returnable Products

For safety and quality reasons, we cannot accept returns of NAD⁺ vials (opened or unopened). Once products leave our controlled process, we cannot guarantee how they have been stored or handled.

3. Refunds

Refunds may be issued if:

The product is reported as defective, damaged, incomplete, or incorrect within the timeframe

Your request is reviewed and approved by our team in writing

Refunds will be processed to your original payment method within 10 business days, including postage costs where NuVita Lab is at fault.

4. Exchanges

We only replace items that arrive defective or damaged. Approved replacements are shipped at no additional cost.

5. Delivery Responsibility

Risk passes to the customer once the courier confirms delivery (via scan or photographic evidence). NuVita Lab is not responsible for delays or losses due to incorrect shipping details provided at checkout.

6. Storage Recommendations

NAD⁺ products remain stable at room temperature during standard shipping (5–7 days).

After opening: refrigerate for maximum potency.

Degradation due to improper storage is not covered under our refund/replacement policy.

7. Health & Suitability

If you have questions about NAD⁺ suitability, consult your GP or healthcare professional before use.

Policy Updates

This policy may be updated. Please check this page periodically for changes.

9. Warranties and Liability

9.1 Products will match their description and be of satisfactory quality.

9.2 We are not liable for indirect or business related losses.

9.3 Our liability is limited to the value of your order, except where otherwise prohibited by law.

10. Cancellation by Us

We may cancel an order for any breach of terms or circumstances beyond our control.

11. Governing Law

These terms are governed by English Law, and disputes shall be resolved exclusively in the courts of England & Wales.

Terms & Conditions of Website Use – NuVita Lab Ltd

Terms & Conditions of Website Use – NuVita Lab Ltd

1. Acceptance of Terms

1.1 By using our website, you agree to these Terms of Use.

1.2 If you disagree with any part of them, do not use our website.

1.3 You must be at least 18 years old to use this site.

2. Intellectual Property

2.1 All content is owned or licensed by NuVita Lab Ltd.

2.2 You may only use the website for personal, non-commercial purposes.

3. Website Use

3.1 You agree not to misuse the site (e.g. hack, scrape, transmit malware, overload resources).

3.2 We may suspend or block your access for violations.

4. Product Listings

4.1 Product listings are not binding offers; they are subject to availability and confirmation.

5. Accuracy

We aim for accurate and up-to-date information but cannot guarantee completeness or ongoing availability.

6. Limitation of Liability

6.1 We are not liable for loss of business, data, or any indirect damages.

6.2 Nothing in these terms excludes liability for death, personal injury, or fraud.

7. Links to Other Sites

We are not responsible for third-party websites linked from ours.

8. Changes to Terms

These terms may be updated. Continued use of the site after changes constitutes acceptance.

9. Governing Law

These terms are governed by English Law, and disputes shall be resolved exclusively in the courts of England & Wales.

Company Information